By visiting this website, you agree that you are engaging Admired (the Company) for the purposes of seeking medical treatment and solutions to my particular health needs. By signing below, I understand and agree to the following:
1. Scope of Services
You are engaging the Company for a particular medical condition(s). This will require the following:
2. Purpose and Scope of Telemedicine
You understand that your interactions with medical providers will be through telemedicine. Telemedicine involves the use of electronic communications to enable your healthcare provider(s) at a different location to conduct a patient visit, including gathering medical information and conducting a virtual examination for the purpose of improving patient care. Telemedicine also involves a provider reviewing your case and recommending a treatment plan without you present by audio or video. A telemedicine visit is the same as an in-person visit under the laws of all 50 states.
Providers you interact with may include primary care practitioners, specialists, subspecialists, nurse practitioners, registered nurses, medical assistants, and other healthcare providers.
All telemedicine visits with the assigned provider involve the transmission of information that may be used for diagnosis, therapy, follow-up, or education via internet or telephone communication. This information may include progress reports, assessments or other intervention-related documents, bio-physiological data, videos, pictures, text messages, audio, and any digital form of data.
3. Protected Health Information
You understand that all your medical information, also known as Protected Health Information (PHI), that is shared or transmitted between you and your healthcare provider is protected by privacy laws such as the Health Insurance Portability and Accountability Act (HIPAA). However, you understand and agree that the Company is not a healthcare entity and is therefore not bound to such privacy laws when you initially share information prior to meeting with a healthcare provider. Nevertheless, the Company will diligently safeguard any medical information you share. After you meet with a provider, any information shared with the Company by the provider or pharmacy is protected under the various privacy laws, and the Company is bound to the restrictions of these laws.
You understand, agree, and expressly consent to the Company, its administrative staff, Telehealth Providers, and other professionals obtaining, using, storing, and disseminating to necessary third parties, information about you, including possibly your image, as necessary to provide telemedicine services. As with any Internet-based communication, you understand that there is a risk of security breach. Electronic systems used will incorporate network and software security protocols to protect the confidentiality of your PHI and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.
You understand that disruptions of signals or problems with internet or phone infrastructure may cause broadcast and reception problems (e.g., poor picture or sound quality, dropped connections, audio interference) that prevent effective interaction between consulting provider(s), participant, patient, or care team. You hereby release and hold harmless the Company, Telehealth Providers, Pharmacy Partners, third-party professionals, its independent contractors, and all members of your care team from any loss of data or information due to technical failures associated with the telemedicine service. You understand and agree that the PHI you provide at the time of your telemedicine service may be the only source of health information used by the medical professionals during the course of your evaluation and treatment at the time of the telemedicine visit, and that these professionals may not have access to your full medical record or information.
You also understand that you will be given information about tests, treatments, and procedures, as applicable, including the benefits, risks, possible problems or complications, and alternate choices for your medical care from your provider(s). You have the right to withhold or withdraw consent to the use of telemedicine services at any time. You understand that you have the right to make a formal written request for your medical record from your healthcare provider and to have a copy of this PHI policy.
4. Non-Medical Information
Any information that is not considered PHI – in other words, not medical information – is not protected by HIPAA or other healthcare privacy laws. While the Company will still safeguard this non-medical information, you agree to allow the Company to use it to reach out to you for educational purposes or to provide you with additional services and offers. The Company will not sell or otherwise share your non-medical information with any other person or business other than to assist the Company in providing you with additional services and offers. The Company may use your information to remarket to you. Remarketing refers to a marketing strategy that involves targeting individuals who have previously interacted with a business or its website. It aims to re-engage those users by showing them relevant ads or promotional content across various platforms, such as search engines, social media, or display networks. By reminding past visitors about a product, service, or brand they have shown interest in, remarketing helps to increase brand visibility, drive conversions, and encourage return visits or purchases.
You expressly understand and agree to allow the Company to use its processes to follow up with you in order to provide you with potential additional services and offers.
You also understand and agree that the Company reserves the right to monitor general use of the Service at any time as it deems appropriate and to remove any materials that, in its sole discretion, may be illegal, may subject the Company to liability, may violate this Agreement, or are, in the sole discretion of the Company, inconsistent with the Company’s purpose for the Service.
5. Accuracy of Information; Compliance; No Guarantees
You agree that all information you give to the Company, its agents, and third-party providers will be completely accurate and truthful to the best of your knowledge and ability. You assume full responsibility for any adverse event or outcome as a result or faulty, inaccurate, or false information.
You agree to comply fully with the Company’s processes and procedures. You also agree to comply fully with your medical provider’s treatment plans, protocols, and instructions. You take full responsibility for any adverse event or outcome as a result of non-compliance and waive any action against your provider or anyone else.
You understand and acknowledge that every person’s body is different and responds differently to treatments and substances. You understand and agree that neither the Company nor your healthcare provider(s) guarantee any specific outcomes or results from your treatment plans or medications.
6. Choice of Provider and Pharmacy
While the Company will be assigning you a third-party medical provider(s) to perform examinations and reviews of your case, as well as creating a treatment plan, you have the right to request the Company to assign you a different provider(s) if you have a valid reason for doing so. You only need to reach out to the Company to make this request.
In addition, while prescriptions are filled by our third-party licensed pharmacy and quickly shipped to your location for your convenience, you have the right, if you insist, to request that the prescription be sent to a local pharmacy of your choice. You only need to reach out to the Company to make this request. However, you must ensure that your pharmacy has the requisite knowledge and capability to fill the prescription, including the ability to compound certain prescribed medicines.
7. Provider Relationships and Waiver of Responsibility
The medical provider(s) who will be examining and treating you are independent licensed professionals who are part of the Company’s network of affiliated providers. However, these providers are not employees of the Company, nor does the Company control or supervise their medical activities.
You therefore agree to enter into a provider-patient relationship independently with your provider(s). You understand and acknowledge that any problem you have with your actual medical treatment rests solely on the provider(s) offering that treatment, and you waive all right to hold the Company legally or otherwise liable/responsible for any problem or harm resulting from a provider’s independent medical judgment or actions.
Likewise, the Company’s designated pharmacy is a licensed pharmacy that operates independently, relying on its own expertise and judgment providing pharmacy services. You waive all right to hold the Company legally or otherwise liable/responsible for any problem or harm resulting from the pharmacy’s judgment or actions.
You agree to take any legal or other action for issues with your provider(s) or the pharmacy directly with these persons/entities.
8. Emergency Situations
In the event that you have a serious reaction to any treatment or medication given by your independent healthcare provider, do not contact the Company. You agree to contact your primary care provider, go to the emergency room, or call 911.
9. Age Restrictions
The Company’s services are designed for adults only. You acknowledge that you are at least Eighteen (18) years of age and are legally capable of entering into this Agreement.
10. Termination by the Company
The Company reserves the right to terminate this agreement and end its relationship with you, including the provider-patient relationship, at any time and for any reason, including but not limited to any violation of any section or provision of this Agreement. If termination occurs because of violation or because you voluntarily terminate, you forfeit any payment or right to a refund, rebate, discount, or any other financial remuneration.
11. Cancellations / Refunds
Once you purchase a treatment through the Admired platform, your payment is final and non-refundable. All consultations are conducted by licensed medical professionals, not algorithms, ensuring personalized care. Since medical evaluations and pharmacy fulfillment incur costs as soon as an order enters the queue, we are unable to issue refunds—even if you request to cancel after placing the order.
Some treatments may have specific exceptions or additional terms. By completing your purchase, you acknowledge and agree to any treatment-specific policies outlined on this page.
If you have any concerns about your treatment, please reach out to the support team within the Admired member portal, and they will do their best to assist you.
12. Client’s Financial Responsibility
You understand and agree to pay the Company the amount owed for all services, including the provider and pharmacy services, in a prompt manner. All failed charged or late payments may incur an additional charge at the sole discretion of the Company.
You will be presented with a payment page where you will need to enter the necessary details, including your card number, expiration date, CVV code, and billing address. It is important to ensure that you provide accurate and up-to-date information to avoid any transaction issues.
Once you have entered the required details, the payment system the Company utilizes will securely transmit the information to the payment processor for authorization. You will then receive a confirmation of the successful transaction, and the Company will initiate the process of fulfilling your order with their affiliates. It is worth noting that reputable online retailers prioritize the security of their customers' payment information, often employing encryption technologies and following industry-standard security protocols to protect sensitive data during transmission.
13. Prohibited Use
You are prohibited from using or attempting to use the Service (i) for any unlawful, unauthorized, fraudulent or malicious purpose, (ii) in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, (iii) in any manner that could interfere with any other party’s use and enjoyment of the Service, (iv) to gain unauthorized access to any other accounts, computer systems, or networks connected to any server or systems through hacking, password mining or any other means, (v) to access systems, data, or information not intended by the Company to be made accessible to a user, (vi) to obtain any materials, or information through any means not intentionally made available by the Company, (vii) to reverse engineer, disassemble or decompile any section or technology on the Service, or (viii) for any use other than the business purpose for which it was intended.
In addition, in connection with your use of the Service, you agree you will not: (a) upload or transmit any message, information, data, text, software or images, or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic, or that may invade another’s right of privacy or publicity; (b) create a false identity or duplicative accounts for the purpose of misleading others or impersonate any person or entity, including, without limitation, any Company representative, or falsely state or otherwise misrepresent your affiliation with a person or entity; (c) upload or transmit any material that you do not have a right to reproduce, display or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements); (d) upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, spyware or any other similar software or programs that may damage the operation of another’s computer or property of another; (e) delete any author attributions, legal notices or proprietary designations or labels that you upload to any communication feature; (f) use the Service’s communication features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous posting of repetitive text); (g) upload or transmit any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “phishing” or any other form of solicitation, commercial or otherwise; (h) violate any applicable local, state, national or international law; (i) upload or transmit any material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary rights of any party; (j) delete or revise any material posted by any other person or entity; (k) manipulate or otherwise display the Service by using framing, mirroring or similar navigational technology; (l) probe, scan, test the vulnerability of or breach the authentication measures of the Service or any related networks or systems; (m) register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any services or any contests, promotions or sweepstakes if you are not expressly authorized by such party to do so; (n) harvest or otherwise collect information about others, including email addresses; (o) use any robot, spider, scraper, or other automated or manual means to access the Service, or copy, download, distribute or reproduce any content or information on the Service; or (p) assist or permit any person in engaging in any of these activities.
The Company reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, the suspension or termination of your access and/or account. The Company may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.
Except as may be provided in the Privacy Policy or prohibited by applicable law, the Company reserves the right at all times to disclose any information as it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the Company’s sole discretion.
You agree not to use any of the Company’s proprietary or intellectual property, including brands, logos, copyrighted information, etc. You may only use the Company’s systems, protocols, and affiliates within instructed parameters. You may not use the Company or its platforms to promote yourself, your business, or for any other reason than to seek and receive medical treatment. You agree not to contact the Company’s third-party medical provider except through the Company’s system. Any violation of the Company’s intellectual property rights is grounds for legal action by the Company in a court of proper jurisdiction. If you believe anyone has violated this section, you agree to report it to the Company.
14. Indemnification
You agree to defend, indemnify, and hold the Company, its employees, independent contractors, subsidiaries, agents, and its third-party affiliates, including medical providers, Telehealth Partners, and Pharmacy Partners harmless from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys’ fees and litigation expenses) relating to or arising from your use of the Service, your fraud, violation of law, or willful misconduct, any breach by you of this Agreement or your violation of any rights of any other person or entity. We reserve the right to control the defense of any claim by a third-party for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by the Company.
15. Governing Law; Dispute Resolution
This Agreement is created and interpreted under the laws of the state of Florida. Under no circumstances may you initiate or join a class action lawsuit against the Company, its employees and agents, or its affiliate providers. The Parties will attempt to resolve any dispute arising under this Agreement first among themselves. If this is unsuccessful, they will submit to binding Arbitration under the rules and procedures of the American Arbitration Association in Miami, Florida. The only exception to this Paragraph 15 is the provision for intellectual property infringement found in Paragraph 13 above. Other than Paragraph 13, you understand and acknowledge that you may not bring a cause of action in a court of law for any issue arising under this Terms and Conditions Agreement.
16. General Provisions
Severability. If any term or provision of this Agreement is held to be invalid for any reason, the invalidity of that section shall not affect the validity of any other section of this Agreement provided that any invalid provisions are not material to the overall purpose and operation of this Agreement. The remaining provisions of this Agreement shall remain in full force and shall in no way be affected, impaired, or invalidated.
Binding Effect; No Third-Party Beneficiary. This Agreement shall be binding upon and inure to the benefit of the Parties hereto, their successors and permitted assigns. Nothing in this Agreement is intended, nor shall be deemed, to confer any benefits on any third-party, including, without limitation any patients of Practice, nor shall such person or entity have any right to seek, enforce, or recover any right or remedy with respect hereto.
Entire Agreement. This Agreement contains the entire understanding of the Parties concerning the subject matter described herein and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter described herein. This Agreement supersedes any prior written or oral agreements between the Parties concerning the subject matter described herein.
Assignment. Neither Party may assign this Agreement, in whole or in part, without the prior written consent of the other Party.
No Waiver. Any failure of a Party to enforce that Party’s rights under any provision of this Agreement shall not be construed or act as a waiver of said Party’s subsequent right to enforce any of the provisions contained herein.
All my questions have been answered to my satisfaction. I hereby consent to the use of telemedicine in the provision of care and the above terms and conditions. By engaging with Admired, I certify that I am the patient or the legal representative of the patient and am 18 years of age or older, or otherwise legally authorized to consent. I speak and read English, or the person explaining this form to me does and has clearly and thoroughly explained it to me. I have carefully read and understood the above statements. I also understand that this informed consent will become a part of my medical record.
Addendum
Admired is a 100% online digital platform; therefore, we contract with Telehealth Providers, Pharmacy Partners, and other third-party affiliates. Through the platform, patients may engage the services, products, or treatments that we make available. If in any language, including, but not limited to, the website, member portal, videos, social media, emails, and any additional related medium where we mention "our providers," "our doctors," "our treatments," "our medications," "our prescriptions," “our products,” and the like, it is merely out of error.
